Groupama Client and Agent Portals
Design for trust in the insurance sector
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ProjectPortal UX/UI design
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ClientGroupama
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IndustryInsurance
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ServicesInformation Architecture, UX design, UI Design
The Challenge
In a market where customer experience is almost entirely dependent on agents, insurance companies strive to foster direct relationships with their clients, based on transparency and trust. To achieve this, they need to expand the “owned” part of the customer experience with new products and services.
The new Groupama clients portal is exactly this: A direct service channel with online services built to improve the overall insurance experience of customers. It includes all the information customers need on their insurance contracts, such as contracts, payment dates and terms, plus online services such as claims and contract renewals.
What we did
We did the UX /UI design for the web platform, with the objective to create a great digital experience in a new customer experience touchpoint.
UX Design
We started by wireframing the solution as we envisioned how a user-friendly environment for insurances should be like. We included contracts info, notifications for important events and dates, complete and transparent information on products and all the digital services Groupama’s infrastructure could support.
UI Design
Then we moved on to design a pleasant and clear interface. We built on the global brand manual and to create an experience that would help users navigate with confidence and ease through contracts, information an actions.
Responsive design
The platform was designed for a great mobile experience as well, with all functionalities adapted for use on a small screen.